Q . Is there any free trial, lite or watermarked edition?
A . No, we do not offer any trial versions for our software.
Q . Is the asset compatible with a specific mobile device / console?
A . While we perform extensive testing in all platforms supported by Unity, there is no way we can guarantee 100% compatibility with every single device. As a general rule, any mobile device / console with support for Rendering Textures / Pixel Shader 3.0 and above should be compatible with all features of our asset.
Q . Is the asset compatible with X third party asset?
A . There are a few requirements that all models meant for usage with XFur Studio 3 have to meet, most of them standard principles of good 3D art design. If you have issues using XFur Studio 3 with a specific model please check the Troubleshooting section of the documentation or contact us with the details.
Q . Can the asset be used for hair / grass?
A . While XFur Studio 3 can be used to render things other than fur, this is not its intended use and rendering fur that is past a certain length at an acceptable quality may produce a significant performance drop.
Q. Is the asset compatible with VR / XR ?
A . XFur Studio has been successfully tested in several VR / XR devices.
Q . Can I modify the fur at runtime?
A . Yes, through special XFur Studio Painter Objects or through the XFur Studio API.
Q . Is the asset compatible with X Unity version?
A . We officially support stable releases of Unity only, and in the case of Universal RP and HDRP we only guarantee full compatibility with LTS releases (and heavily encourage their use)
Q . I need to use a beta version of Unity because it has a feature I need for the Universal RP / HDRP. Will it work?
A . Again, this is not guaranteed. For Universal / HDRP development we can only guarantee compatibility with LTS releases and encourage you to use them for developing your project as well.
Q . Is the asset compatible with X Unity feature?
A . We only support Unity features marked as stable and that are logically related to our asset. DOTS for example is not supported nor are any 2D / UI packages as they are not logically related to the functions of this asset. Alembic is not supported either. If you are unsure about a feature being supported please contact us before your purchase.
Q . What is the performance of the asset?
A . There is no easy way to measure the performance as it is directly linked to the complexity of the model, its topology, the distance of the camera to the surface of the fur and more.
Q . What is your refund policy?
A . Refunds are handled by Unity based on their own guidelines. For refunds, you may contact Unity directly. We can only request Unity a refund on your behalf if you meet the following conditions: the asset is presenting an error within its normal usage that has not been solved by our support team within a reasonable time or the asset has not been downloaded and less than 14 days have passed since the purchase. For accidental purchases, incorrect charges and any other issues related with the purchase or payment process itself please contact Unity support directly as they are the party performing the sale and the ones that can better assist you with this.